Privacy policy Hoetmer Labor Mediation

This is the privacy statement of Hoetmer Labor Mediation. This privacy statement applies to the processing of personal data of our clients, potential clients and other persons who visit our website or have contact with us. In this privacy statement you can find information about how we handle personal data. If after reading this privacy statement you still have questions about the way in which we handle personal data, if you want to make use of your rights mentioned in this privacy statement under the General Data Protection Regulation (AVG), or other laws and regulations regarding personal data, or if you want to submit a complaint about the use of your personal data, you can contact us by telephone: 06-21280327 or e-mail: If you are not satisfied with the handling of your complaint or if you prefer not to submit your complaint to us, you can also submit it to the Dutch Data Protection Authority via the website in compliance with the GDPR.

What personal data do we process?

Mediation file
If you give an assignment to Hoetmer Labor Mediation, Hoetmer Labor Mediation processes personal data that you and the other party(ies) or involved in your case provide to Hoetmer Labor Mediation. These are in any case your contact details such as your name, address, e-mail address and telephone number. It also concerns personal data that are relevant to the file. Depending on the subject of the mediation, this may also involve sensitive and/or special personal data.

If you give us an order, we also process data that is necessary for sending invoices and processing payments for the services that Hoetmer Labor Mediation provides. In addition to your contact details, this concerns your bank account number and any other payment details.

If you contact us via the contact form on the website, by e-mail or by telephone, we will process the data you provide. This concerns the contact details that you provide to us (for example, name, e-mail address, telephone number) and the reason why you are contacting us (for example because you have a question).

Analyse website visitors
Finally, we process analytical data about (the computer of) visitors to our website, via cookies that are placed when you visit the website. Through these cookies (part of) the IP address of the visitor is stored. Cookies are small text files that are automatically placed on your computer by the internet browser. With the help of a session cookie, it is possible, among other things, to keep track of which web pages you view and which options you use. We use this information, among other things, to make our website more user-friendly. Session cookies are automatically deleted when you close your internet browser. You can set your internet browser to warn you when a cookie is placed. You can also completely block the placement of cookies. However, you may not be able to use all parts of our website.

For what purpose do we process personal data?

Mediation file
Hoetmer Labor Mediation uses the personal data you have provided in the context of a mediation assignment to handle the mediation file. Since it is possible that sensitive and/or special personal data is processed during the mediation process (and this is not always clear in advance), we ask you for permission to process your personal data. You give this permission by signing the mediation agreement. If you do not give this permission, you will unfortunately not be able to use the services of Hoetmer Labor Mediation, because Hoetmer Labor Mediation cannot perform the services without processing personal data that are relevant to the file. You have the right to withdraw your consent. Hoetmer Labor Mediation may then no longer process your data. Hoetmer Labor Mediation can no longer provide services for you from the moment of withdrawal of permission, and will then have to close the mediation file immediately.

We use the payment details you have provided to invoice work. This processing is necessary to perform the agreement you conclude with us.

We use the contact details you provide to us to contact you if necessary, for example to answer a question. We process this personal data because this is necessary for the representation of our legitimate interest, namely the interest of being able to perform our work and obtain new assignments.

We also use your e-mail address to occasionally send you an update about our services. If you have placed an order with us, there is a so-called existing customer relationship and we will send you newsletters on the basis of our legitimate interest. If you have not used our services before but have come into contact with us in another way (such as by filling in the contact form or sending an e-mail with a question), we will ask you for permission to send newsletters to be send you, and only do so if you have given your permission to do so.

Analyse website visitors
The data we collect about the visitors to the website is only used to keep statistics about the visit to the website (for example to see which pages are viewed the most). The data is kept anonymous. By using the website you indicate that you accept the privacy policy.

How long do we keep your personal file?

Mediation file
We keep the mediation file, and the personal data contained therein, in principle for twenty years after the file has been closed, in connection with the maximum limitation period. In exceptional cases we keep a file for longer than twenty years, for example if the limitation period is interrupted or if Hoetmer Labor Mediation believes that there is another legitimate interest in keeping the file for longer.

We keep our administration, including the invoices and other documents on which the personal data of the parties are stated, for a period of seven years after the end of the financial year in order to comply with the fiscal retention obligation.

Other contact details
We keep other contact details for one year after the last contact, unless you request us to delete them earlier.

Analyse website visitors
The data about website visitors is stored for two years after the visit to the website, these are the default settings of Google Analytics.

With whom do we share your data?

Your data is stored in a digital file and may appear in e-mails that Hoetmer Labor Mediation sends or receives, and is therefore stored (and therefore processed). This data will not be shared further. If you, or another party who was involved in a mediation, submit a complaint against Hoetmer Labor Mediation relating to the handling of a mediation file containing your personal data, your personal data may be provided to the Stichting Quality Mediators (SKM) and/or or to the Disciplinary Court Mediation Foundation (STM). Your data will be treated confidentially by both authorities. We will not provide your data to third parties, unless we are obliged to provide certain data on the basis of applicable laws and regulations, for example to the police in the context of a criminal investigation.

How is your data secure?

We have taken appropriate technical and organizational security measures to protect your personal data against loss, misuse and unauthorized access by third parties.

What are your rights?

You have the following rights:
a. The right to inspect your personal data and to receive a copy thereof.
b. The right to rectification of your personal data if it is incorrect or incomplete.
c. The right to object to the processing and/or – in certain cases – the right to restrict the processing of your personal data.
d. In certain cases: the right to have your personal data deleted (‘right to be forgotten’).
e. The right to obtain your personal data in a structured, commonly used and machine-readable form and to transfer that data to another person.

For more information about these rights and when you can exercise them, see Articles 15 to 20 of the General Data Protection Regulation. You can exercise your rights by contacting us at the email address or telephone number listed at the beginning of the privacy statement.


There may sometimes be changes in the personal data we process or the applicable regulations. In that case, we can adjust this privacy statement. In the event of major changes, we will post a notification on the website and inform you of the change by e-mail.